Question 1

How do I book an appointment?

Accepted Answer

Choose your service, select an available slot, fill in your details and pay the €15 deposit.

Question 2

How do I see availability?

Accepted Answer

Free slots appear automatically in the booking calendar.

Question 3

How much is the deposit?

Accepted Answer

The deposit is €15 and is deducted from the total price.

Question 4

When is my appointment confirmed?

Accepted Answer

As soon as your payment proof is validated.

Question 5

Can I change my appointment?

Accepted Answer

Send a request from your client area or by email.

Question 6

Are travel fees mandatory?

Accepted Answer

Yes, €15 is added to every home service.

Question 7

Do I need to buy my own hair extensions?

Accepted Answer

Yes, when the chosen service requires extensions.

Question 8

What happens if I am late?

Accepted Answer

From 10 minutes late, a €5 supplement is charged. From 25 minutes late, the appointment is cancelled.

Question 9

Which areas are covered?

Accepted Answer

Services are provided at home within the indicated travel area.

Question 10

How should I prepare my hair before the appointment?

Accepted Answer

Washed, detangled and dry hair, unless stated otherwise.

Question 11

What if my payment proof is rejected?

Accepted Answer

You receive an email and can send new proof from your client area.

Question 12

How does payment work?

Accepted Answer

The deposit must be paid in advance by bank transfer to validate the booking. The remaining balance is paid on the day of the appointment, in cash only. Please bring the exact amount.